FAQ

FAQ

What is an ebook or epattern? How do I get and ebook or epattern?

It is an electronic version of the printed book or pattern. It will be delivered into your email box in the form of a link that you click on. You can then choose to print it or save it to your computer or both. The file requires that Adobe Acrobat Reader be installed on your computer, which you can get, free here: http://www.adobe.com

How do I get a copy of your free catalog?

Due to the expense of printing, and as fast as our merchandise changes, we no longer offer a catalog, however, our entire product line is available in our shop here: http://www.kayewood.com/new

Where is your listing of Kaye Wood Certified Teachers?

Right here! http://www.kayewood.com/blog/certified_teachers.pdf

When will I get my order?

You should see your order within two weeks. Please allow 1-2 weeks for all DVD orders. DVD copies of our programs are special ordered from our production company and are non-refundable.

Why does it take longer to get a DVD?

Please allow 1-2 weeks for all DVD orders. DVD copies of our programs are specially ordered

How do you ship?

We currently use the United States Postal Service.

Which credit cards do you accept?

We accept Visa, MasterCard and Discover.

When will my credit card be billed for my order?

Your card will not be charged until your order is actually ready to be shipped.

Can I mail in a check or money order rather than give a credit card number?

You can send your order in with check or money order in US funds to the address below; don’t forget to add shipping!

Kaye Wood, Inc
4201 Pine Cone Tr
West Branch, MI 48661

Shipping charges are as follows:

  • $.01-$10.00………$3.50
  • $10.01-$20.00….$6.00
  • $20.01-$40.00….$7.00
  • $40.01-$60.00….$8.00
  • $60.01-$80.00……$10.00
  • $80.01-$100.00…$11.00
  • Over $100.01….$12.00

International Shipping will be actual cost – email us with your address and list of items to purchase and we’ll get back to you with your shipping costs.

Who do I make my check or money order payable to?

Kaye Wood, Inc.

When can I talk to a person and what are your hours of operation?

Operators are standing by Monday through Friday 9-5 EST to take your order. All other times you can leave your order on our secure voice mail system. Ifno one answers during these times, we have stepped away from the desk or are on other lines.

Do you ship internationally?

Yes, we do. Please contact us via e-mail for your shipping charges. When mailing in an International check or money order, please make sure that funds are in US Dollars.

What is your return policy?

If you are not satisfied with any of our products, you may return them for store credit. Return must be made in 30 days of purchase with items(s) in NEW condition. We do not refund shipping charges

Our Privacy Policy

We respect your privacy so we will never sell or rent any names from our database or email lists, they are for our internal use only.